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23: House Rules: Managing your theatre’s public face


What’s the first thing your patrons judge  your theatre by?  It’s not the quality of the play.  More likely, it’s the cleanliness of  your restrooms, the competence of your box office staff, and the friendliness of your ushers.  These are all part of your theatre’s public face, and are the things that say you care about your patrons and the quality of their experience with you, and they’re all part of a good house manager’s responsibility.

In this episode the Geeks, along with Guest Geek Randy Zonker, talk about the importance of having competent house managers, and reveal a little bit about the house manager training program at our home theatre in Indiana.

Music for this episode was provided by Music Alley at

Photo by Kimberlee Kessler in Sydney, Australia at